Get the answers you need.

Blue Pillar customers can access our knowledge base and product documentation to assist with answering common questions. Here you will locate troubleshooting guides, product documentation, user guides, reporting documentation, and more.

Industrial IoT Platform Help CenterAurora On-Prem
Help Center

Support Ticket

Need help? Blue Pillar customers can generate a support ticket by submitting a request form. A Blue Pillar Customer Support Team Member will contact you as soon as possible.

Submit a support ticket >

Phone Support

1-888-234-3212 , Option 2
8am – 5pm EST, Monday – Friday

Additional emergency phone support is available beyond business hours, holidays, and weekends. After business hours, calls will be answered by a call center. If your issue is an emergency, please inform the customer support representative and they will escalate your issue. An on-call Blue Pillar Support Team Member will call you back within 1 hour. Additional charges may apply.